How to Add Notes to your Journey

How to add Notes

Select the Activity where an Escalation or an Incident may have been reported, or if you need to Check-In on behalf of a User, click on the Details button to add notes.

When you click on the Check-In or Incident button, it is necessary to add notes when completing these actions for another user.

The added notes will be displayed in the Audit Log under the corresponding Check-In for easy reference.