Reporting an Incident

When on an active Activity a User has the option to report an Incident.

This can be accessed by logging into JESI Company account either through a mobile device or desktop. An Incident can be reported through the My Activity page or by clicking into the Activity and selecting INCIDENT next to the Check-In point. Choose one option, not both, to report the Incident.

My Activity Page Incident Reporting

There are two options to choose from, Report and Continue Activity or Report and End Activity.


When selecting either of the options include the details of the Incident in the notes section. This information will be sent to the relevant Escalation Contact via SMS and email advising of the Incident that has occurred, and the status i.e. Report and Continue or Report and End Activity.

Reporting an Incident via Activity

Click on Incident next to Check-In

As above, Report and Continue Activity or End Activity. When selecting either of the options include the details of the Incident in the notes section. This information will be sent to the relevant Escalation Contact via SMS and email advising of the Incident that has occurred and the status i.e. Report and Continue or Report and End Activity.

IMPORTANT
Must have internet connectivity to report an incident.